Remote Support
Drake Hardware & Software has the ability to remotely access your computer to provide a way for you to get the help you need when you run into problems with your computer.
Instructions:
- Call Drake H&S to contact a consultant
- Click the Splashtop Remote Support link above or go to sos.splashtop.com
- Click run after the file has downloaded
- Note: If the file does not automatically download click the "Windows download" link.
- Wait for the software to launch, this will take a minute
- A window will open that has a 9 digit code, give this code to your consultant
- From there your consultant can see your screen and run your computer
Instructions:
- Call Drake H&S to contact a consultant
- Click the ConnectWise Control Support link above or go to https://cwa-drakehs.screenconnect.com/
- Enter the code given to you by a consultant then click the 'arrow to the right' or press the [ Enter ] key
- Click run after the file has downloaded
- Wait for the software to launch, this will take a minute
- When prompted with a User Account Control window click the [ Yes ] button to allow the app to make changes
- Once you see the "You have successfully connected to your session" message let the consultant know so they can remotely access your screen and run your computer
Support Ticket Login
To log into the Drake Hardware & Software Support Portal, please click the button to the right. You must have a username and password to login.
For those who are not setup, but interested in being able to use our support system, please contact Drake Hardware & Software at 319-752-1155 for more information.
TurnKey Creations (a division of Drake Hardware & Software) specializes in web and print design for small to medium sized businesses. We offer you our "TurnKey" solutions to deliver everything your business needs from corporate identity to menu driven presentations.